Supporting connected chronic care for modern healthcare teams
Feature

CCM Time Tracking Software for Chronic Care Management

ChronicSync organizes monthly CCM activities, staff time, and patient interactions into structured, auditable monthly totals your team can review before preparing to bill.

Request a Demo Explore the Platform

The Problem

CCM time is logged by more than one person — a care coordinator's outreach call, a clinician's care-plan review, a provider's oversight — across a month, then has to be totaled accurately before your team can bill. Spreadsheets and sticky notes make that total easy to get wrong, and hard to defend later.

Who This Is For

Any practice billing CCM, where clinical staff log non-face-to-face care-coordination minutes each month — from a single care manager tracking a handful of patients, to a team splitting time logs across several staff members.

The Feature

ChronicSync lets staff log CCM activity and time per patient as it happens, with a running monthly total visible throughout the billing period — not reconstructed from memory at month's end.

How It Works

  • A staff member logs an activity (a call, a care-plan update, a coordination task) and the minutes it took.
  • ChronicSync totals logged minutes per patient, by calendar month, across every contributing staff member.
  • The running total is visible to the care team throughout the month, not just at close-out.
  • At month's end, the total feeds into documentation review and billing preparation — see our CCM Billing Software page.

Related

Time tracking is one step in the full CCM workflow, alongside care planning and documentation.

FAQ

Frequently Asked Questions

No. Time tracking organizes and documents the CCM-qualifying work your care team performs — it does not determine medical necessity, confirm program eligibility, or guarantee that logged time meets every billing requirement. Billing decisions remain your practice's and compliance team's responsibility.

Generally, non-face-to-face care-coordination work performed by clinical staff under the billing practitioner's general supervision — care planning, communication with the patient or other providers, and medication or care-plan review are common examples. Confirm current rules with CMS guidance and your compliance team; see our CCM guide for an overview.

Yes. ChronicSync totals logged activity across whichever staff members contributed CCM-qualifying time to a patient's care that month.

CCM is billed on a monthly basis, so ChronicSync organizes activity logs and totals by calendar month for each enrolled patient.

Yes. Running totals are visible throughout the month so your team can see where a patient stands against the applicable time threshold before the billing period closes.

ChronicSync tracks total monthly minutes per patient; whether a specific base or add-on CPT code applies at a given time total is a billing determination your team and biller should confirm using current CMS guidance.

Related: CCM Documentation Software · CCM Billing Software · Chronic Care Management

See Time Tracking in ChronicSync

Request a demo to see how monthly CCM time tracking works in the ChronicSync platform.

Request a Demo Contact Us