This Privacy Policy explains how ChronicSync collects, uses, protects, and shares information in connection with our public website and applicable online services.
Introduction
ChronicSync respects the importance of privacy, particularly in healthcare technology. This Privacy Policy describes how information is handled through the ChronicSync public website and related online interactions.
Data processed through the ChronicSync software platform on behalf of healthcare organizations may be governed by separate contracts, privacy obligations, and applicable healthcare regulations.
Scope
This Privacy Policy distinguishes between two different environments:
Public Website
Visitors exploring marketing pages, submitting Contact Us or Request a Demo forms, and reading published resources.
ChronicSync Platform
Authorized healthcare organizations and their users accessing ChronicSync's software functionality under a separate agreement.
These two environments are not treated as the same data environment, and this policy primarily addresses the public website described above.
Information We Collect
We collect information in two general ways: information you choose to provide directly, and limited information collected automatically as you browse the website.
Information You Provide
We collect information that you voluntarily provide when you contact us, request a demonstration, submit a website form, or otherwise communicate with ChronicSync. Depending on the form, this may include your name, business email address, phone number, organization or practice name, role, and the message or details you submit.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as IP address, browser type, device type, operating system, referring page, pages visited, and timestamps. This information helps us operate, secure, and improve the website.
Cookies
ChronicSync uses a limited number of cookies to operate this website — no more than described in the table below, and never to track you across other websites.
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
.ChronicSync.Admin |
Keeps an authorized ChronicSync team member signed in to the administrative area. | Essential | 8 hours (sliding) |
| Antiforgery security cookie | Protects website forms — including Contact Us and Request a Demo — from cross-site request forgery. | Essential | Session (cleared when you close your browser) |
_ga, _ga_* (Google Analytics) |
Where enabled in production and only after you accept analytics cookies, helps us understand aggregate website usage — device, browser, approximate location, traffic source, and page interactions. | Analytics (optional) | Up to 2 years (set by Google) |
How We Use Information
We may use information to:
- respond to inquiries and requests
- schedule and prepare for product demonstrations
- communicate with prospective customers
- provide, operate, and improve website functionality
- understand how the website is used
- maintain security and help prevent misuse
- maintain appropriate business records
- comply with applicable legal requirements
- support services you have requested
How We Share Information
We do not sell personal information. We may share information in the following limited circumstances:
Service Providers
We may use trusted providers that help operate our website, hosting, analytics, communications, or other business systems, under appropriate confidentiality and use restrictions.
Legal Requirements
Information may be disclosed where required by law, or where reasonably necessary to protect the rights, safety, or security of ChronicSync, our users, or others, or the integrity of our services.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable legal requirements.
Healthcare and Platform Information
ChronicSync provides software designed for healthcare organizations managing ongoing patient-care workflows. Information processed within the ChronicSync platform may include information entered or managed by authorized healthcare organizations and their users.
Healthcare organizations generally determine how information in their ChronicSync environment is collected and used for their own care-management operations. ChronicSync processes platform information according to applicable agreements, authorized instructions, and legal requirements.
Where protected health information is involved, additional contractual and regulatory requirements may apply under the organization's agreement with ChronicSync.
Data Security
ChronicSync uses administrative, technical, and organizational safeguards designed to protect information appropriate to the nature of the service and information involved, including authenticated access, authorization controls, HTTPS encryption in transit, and application security practices described further on our Security page.
No website, application, network, or storage system can guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain appropriate business records, meet contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal requirements.
Your Privacy Choices
Depending on applicable law and your relationship with ChronicSync, you may have rights concerning certain personal information, such as requesting access to, correction of, or deletion of information you have provided, or unsubscribing from marketing communications. You can make such a request through our contact page.
Third-Party Services
Our website may contain links to external websites. ChronicSync does not control the privacy or security practices of third-party websites. We encourage visitors to review the privacy policies of those services before providing information.
Children's Privacy
The ChronicSync public website is intended primarily for healthcare professionals, organizations, and other business users, and is not directed to children for independent use.
U.S. State Privacy Rights
Depending on your state of residence and subject to applicable law, you may have rights to request access, correction, deletion, or other actions relating to certain personal information. You can submit such a request through our contact page, and we will respond consistent with applicable law.
International Visitors
ChronicSync's website and services are directed primarily at healthcare organizations and professionals in the United States. If you access the website from outside the United States, you do so with the understanding that your information may be processed in the United States.
Changes to This Policy
We may update this Privacy Policy as our website, services, technology, or legal obligations evolve. When we make changes, the updated policy and revision date will be posted on this page.
Contact Us
Questions about this Privacy Policy can be directed to our team through the contact page. For more about how ChronicSync approaches security, see our Security page, and see our Terms and Conditions for the terms governing use of this website.
Questions about this policy can be directed to our team through the contact page.